Delivery & Installation

Delivery Service

  • Orders placed before 12pm each day will be delivered within the identified estimated lead time unless otherwise specified.
  • All online orders are subject to a delivery charge of £69+Vat* for up to 20 items. Items above 20 will be charged at £2.50+vat per item
  • All soft furnishing orders are subject to a delivery charge of £19.95 + Vat. These will arrive seperately to any furniture orders placed.
  • Room placement and assembly (where necessary) is included in all deliveries subject to rooms being ready and instructions on delivery. Packaging will be removed from site.
  • *See surcharge postcodes on the bottom of this page


    Returns Policy & Damaged Goods

    We want you to be completely happy with your purchase. However if you are not, we are happy to replace or refund. See below for conditions:

     

    Returning Products

  • Sale or return returns policy: Goods must be sent back at the same time and on the same delivery vehicle that brought them to you, and signed by the person who placed the order.
  • Products must be in original condition, and in original packaging.
  • Goods can be exchanged at no extra cost to you, provided total order is above our free delivery threshold. Orders below this threshold will be subject to delivery charge.
  • Items that have been modified and or organised as "special" products, i.e. products that are not immediately returnable into stock are non returnable however every effort will be made to ensure a happy arrangement

  • Damaged Goods:

  • Goods must be thoroughly checked by customer on delivery prior to delivery personnel leaving the site.
  • Any damage must be reported to delivery personnel and noted on delivery paperwork
  • Any damages reported after goods have been signed for, will not be accepted.

  • Surcharge Delivery Postcodes

    £89 Delivery Surcharge Postcodes

    The following postcode areas are subject to a heightened delivery charge of £89+vat

  • CA
  • IP
  • LL22-32
  • NE
  • NR
  • PL
  • SA1-17
  • TR
  • £109 Delivery Surcharge Postcodes

    The following postcode areas are subject to a heightened delivery charge of £89+vat

  • DG
  • EH
  • G
  • HS
  • KA
  • LL33+
  • ML
  • SA18+
  • SY18+
  • TD
  • Non-Mainland Postcode Areas

    For deliveries to the following postcodes and offshore please contact our team on 01722 342622:

  • AB
  • BT
  • DD
  • FK
  • HS
  • IM
  • IV
  • KW
  • KY
  • PA
  • PH
  • PO30+
  • ZE