Designing Care Home Reception Areas: Top 5 Factors

The reception area in a care home plays a critical role as it is the first point of contact for visitors and is the first impression they form of the facility. It is imperative that the reception area be designed in such a manner as to create a positive and welcoming atmosphere. This is particularly important for those visiting loved ones, as a well-designed reception area can provide reassurance and comfort to visitors. Here are the top five considerations when planning your reception area in your care home.

1.     Safety and Accessibility

The safety and accessibility of the reception area must be given the highest priority. The height of the reception desk should be easily accessible for individuals using wheelchairs or those with mobility difficulties, and there must be ample space for manoeuvring wheelchairs and mobility aids. The reception area should also be well-lit and clearly marked to avoid confusion and reduce the risk of accidents.

2.    Comfort and Ambiance

The creation of a comfortable and welcoming atmosphere in the reception area is essential in making visitors feel at ease. The layout, furniture, and colour scheme should be chosen with this in mind. Soft seating options, such as armchairs or sofas, and warm, neutral colours can contribute to a cosy and inviting environment. Adequate lighting is also an important aspect in creating a welcoming ambience.

3.    Technology

The incorporation of technology in care homes is becoming increasingly prevalent, and its integration into the reception area can have a significant impact. A digital sign-in system, for example, can simplify the check-in process for visitors, while a touchscreen kiosk can provide information about the care home and its services. Having access to technology can also help visitors feel informed and in control.

4.    Branding

The reception area provides an opportunity to showcase the brand of the care home. Consistent and professional elements, such as logos, branding colours, and signage, can reinforce the brand and convey a sense of professionalism and quality. Visitors should feel that they are entering a well-run and reputable care home.

5.    Privacy

Visitors to a care home may need to discuss sensitive and personal information with staff. The reception area should therefore be designed with privacy in mind, and a private area, such as a separate room or a quiet corner with a comfortable chair, should be provided where visitors can discuss confidential information. The availability of a private area where visitors can talk in confidence can help establish trust and reassurance.

In conclusion, the reception area of a care home is a crucial component of the facility and should be designed to make a positive impression. By taking into account considerations such as safety and accessibility, comfort and ambience, technology, branding, and privacy, care homes can create a welcoming and functional reception area that reflects the quality of care they provide. A well-designed reception area can help visitors feel informed, at ease, and confident in the care home, which is of great importance to both visitors and residents alike.

At Edison & Day® we provide a complete, end-to-end, fit-out service right from the design stage through the procurement and manufacturing and then the construction and fit-out phases. Learn more about how we work and what we offer here.